AmeriCare Ambulance is proud to have some of the finest
personnel in the
Mike Summers – President and Chief Executive Officer
Mike is proud to be the 100% owner/operator of AmeriCare MedServices, Inc. d.b.a. AmeriCare Ambulance Service. He maintains a very active role in ALL ASPECTS of daily operations of the company and ensures that all personnel are performing their jobs at peak performance. Mike takes pride in the company and requires all field managers to maintain, at a minimum, their EMT certification in order to work in the field when needed and to truly know what the needs of the field personnel are. He still fills ambulance shifts, mans ambulances, runs calls, responds to disasters and requests from FEMA, monitors dispatch, and routinely stays in touch with the daily rigors of operations through direct involvement. Mike believes heavily in Quality Assurance and strives for high quality in all aspects of AmeriCare’s service levels.
Mike began his career in
EMS early in life when he became a fire
explorer in Seal Beach, CA, his home town, and later,
at the age of 16, moved into a volunteer role
at a high desert fire department/search and rescue squad. As early as 15 years old, Mike received his Advanced First Aid from the
American Red Cross along with his CPR certificate. Mike went on to receive his Winter
Emergency Care certification (WEC) and worked locally as a ski
patrolmen. At 18, Mike received his
Emergency Medical Technician and Private Pilots License and has held and maintained
them since that time. Mike then turned
his efforts to the police academy and finished in the top 10% of a class of 102 at the Goldenwest College Police Academy
receiving his full Police Officers Standards and Training (POST)
Certificate. Mike continued schooling
to receive his degree in business and then went on to law school. During all these periods (other than during
the full time police academy), Mike worked
full time as an EMT gaining experience and working a variety of positions in
EMS including trainee, EMT, Field Training Officer, Field Supervisor,
Operations Supervisor, Operations Manager, and Division
Manager, until finally he saw a window to serve as a president/CEO and begin
his own company in late 1995. During the course of his tenure as
president/CEO, Mike has continued working in the field and on his continuing education.
Mike has attended classes at the invitation of the Department of
Homeland Security and the Federal Emergency Management Agency (FEMA) and
achieved several levels of Incident Command System (ICS) training. Mike has personally
lead, and/or AmeriCare has sent, strike
teams and or otherwise responded to several disasters such as Hurricane
Katrina/Rita, Hurricane Ike, Firestorm 2007 & 2008 (on several fronts),
among hundreds of local disasters and constantly stays at the ready with
vehicles, equipment, and man power to lead strike teams at a moments notice
ANYWHERE in the continental U.S. or beyond at the request of US
officials. Mr. Summers
In 1994 and 1995,
during a period of conglomeration and corporate takeovers of ambulance
services in California, including the Los Angeles and Orange County areas, the industry had lost touch with two main areas:
1.)The customer and patients’ needs
should be paramount and, 2.)Employees had become
Mike Summers started this company from the ground up with a handful of dedicated employees he had worked with in the EMS field over the past couple decades. Mike started the operation and has dedicated his life to the goal he first started with: old-fashioned service. This was something that NO companies were doing and had long since been forgotten in the industry. Mike’s approach greatly received and today each and every employee gives sincere respect to everyone we meet and we still surprise many with just a simple "thank you, have a nice day." Mike wants to have people working for AmeriCare that are happy doing what they love and that share his goal of customer satisfaction.
Jim Karras – Vice President and Chief Operating Officer
Jim joined the AmeriCare team in September 2012. He brings over thirty-one (31) years of
Jim is active in several of
the industry’s trade groups and serves on many boards, commissions,
committees and task forces, all of which are
focused on the betterment of the provision of pre
At AmeriCare, Jim will assist the CEO in leading the company’s management team to assure that each of the company’s departments have the resources needed to continually deliver the quality service for which AmeriCare has become known for.
Steve Gross – Operations Manager
Steve is one of the
founding members of AmeriCare Ambulance and has been with the company since
its inception. Steve currently serves as an Operations Manager. He performs
many administrative functions for the Company. Steve has twenty-four (24)
years of experience in the
Stephanie Carlson – Director of Finance
Stephanie manages the company’s finance operations including: accounts receivable, accounts payable, accounting and cash management. As a member of the executive management team, Stephanie participates in the ongoing management of the company’s strategic business plan initiatives. Stephanie joined AmeriCare over ten (10) years ago first serving in the billing department. She remains up to date on the latest trends in medical reimbursement by attending various industry seminars and conferences. She is focused on compliance issues and works with our management team so that the company continues its vigilance in complying with the ever-changing medical reimbursement rules and regulations.
On the accounts payable side, Stephanie works closely with our managers to ensure that vendors we do business with continue to provide us with quality products and services at fair and competitive pricing and that they are reimbursed timely for the goods and services the company purchases each and every day.
Stephanie works with the company’s outside CPA firm to ensure our accounting practices are in accordance with generally accepted accounting principles and that our financial statements are published to reflect an accurate account of the company’s financial condition and within the required timeframes.
Ryan Merchant – Managing Director
Ryan has been an EMT since 2003 and joined the AmeriCare Team in April 2007. Ryan serves as the Managing Director of AmeriCare and leads the various department managers through all facets of the company including: operations, communications, fleet services, accounts receivable, training and quality assurance. Having worked both in the field and dispatch, Ryan has direct hands-on experience and knowledge that he draws upon every day to serve as a resource to those whom report to him.
Knowing the importance of maintaining the company’s high standards, Ryan often interfaces with the frontline supervisors and field care providers to ensure the company’s policies and procedures are well understood and embraced by our employees. He often works on an ambulance to evaluate first-hand how the company is ticking from the field vantage point so opportunities for continuous improvement can be identified and enhancements implemented. Ryan works closely with the CEO, COO and the Directors as the company facilitates its short-term and long-term business plan.
Brett Selter – Director of Business Development
Brett serves as the Director of Business Development and
has over twenty (20) years in the
Brett has played a pivotal
role and has been instrumental in the growth and quality of contracts and
facility oversight. Having managed
Jami Shepherd – Director of Operations
Jami is the Director of
Operations for Los Angeles, Orange, Riverside and San Diego Counties. She has
been working in
Jami has been with AmeriCare Ambulance since April 2007.
She has a degree in early childhood education and is currently working on
getting her BA in Business Management. She has completed all ICS classes, as
well as many other training classes that help her to be up to date with all
aspects of the
Joan Roe – San Diego Administrative Manager
Joan is our San Diego Administrative Manager. Joan has
been with AmeriCare Ambulance since 2006. Joan brings with her over ten (10)
years of administrative experience. She was an office manager for three years
Jeff Cramer – Risk Control Manager
Jeff has been working in
Joseph Diaz – Administrative / IT Site / Site Manager
Joseph is involved in the
company in many ways. First and foremost, Joseph provides technical support
for the various technologies employed in the company’s Communications Centers
located in each of our
Luis Perez –- Fleet Manager
Luis Perez has been with AmeriCare since 2003. He was AmeriCare’s first Maintenance Tech and therefore he assisted in creating our current fleet program. With hard work, he worked his way up the chain and is now our Fleet Manager. Luis has over fifteen (15) years of experience as a mechanic and continues his education by attending AAA safety classes and Ford Motor updates yearly.
Christine Rodriguez - Billing Supervisor
Christine joined our team in November of 2002, when AmeriCare brought our billing in house. She came to us with three (3) years of ambulance billing experience from American Medical Response. Within a year of working for us, she excelled in all billing aspects and was offered the position of billing supervisor and specializes in contract billing, facilities and collections. Christine has both a certificate in medical billing and coding and is currently applying for her CCS (certified coding specialist) certification.