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AmeriCare Ambulance is proud to have some of the finest personnel in the EMS field.  Our Corporate Structure is extremely sound with a diverse group of dedicated professionals working hard to continue our outstanding growth. AmeriCare has grown solely on it's own merits not by buying other companies and their contracts for service.  AmeriCare Ambulance Service provides a very comprehensive key management team with a combined total of over 100 years experience in management and supervision of ambulance operations.  The excellent reputation that we have established within the Los Angeles, Orange and San Diego Counties pre-hospital care communities can be directly attributed to the vision and dedication of this key management team who sustains an operationally and financially sound organization while maintaining the highest level of patient care possible.

 

Mike Summers - President / CEO

Photo taken day 18 Hurricane Ike Response, San Antonio, TexasMike is proud to be the 100% owner and founder of AmeriCare MedServices, Inc d.b.a. AmeriCare Ambulance Service.  He maintains a very active role in ALL ASPECTS of daily operations of the company and ensures that all personnel are performing their jobs at peak performance.  Mr. Summers takes pride in the company and requires all field managers to maintain, at a minimum, their EMT certification in order to work in the field when needed and to truly know what the needs of the field personnel are.  Mr. Summers still fills ambulance shifts, mans ambulances, runs calls, responds to disasters and requests from FEMA, monitors dispatch, and routinely just stays in touch with the daily rigors of operations through direct involvement.  Mike believes heavily in Quality Assurance and strives for high quality in all aspects of AmeriCare’s service levels.
Mike began his career in EMS as a child when he became a fire explorer in Seal Beach, CA, his home town, and later at the age of 16 moved into a volunteer role at a high desert fire department/search and rescue squad.  As early as 15 years old Mike received his Advanced First Aid from the American Red Cross along with his CPR certificate.  Mike went on to receive his Winter Emergency Care certification (WEC) and worked locally as a ski patrolmen.  At 18 years old Mike received his Emergency Medical Technician and Private Pilots License and has held and maintained them since that time.  Mike then turned his efforts to the police academy and finished in the top 10% of his class at the Goldenwest College Police Academy receiving his full Police Officers Standards and Training (POST) Certificate.  Mike continued schooling to receive his degree in business and then went on to law school.  During all these periods (other than during the full time police academy) Mike worked full time as an EMT gaining experience and working a variety of positions in EMS including trainee, EMT, Field Training Officer, Field Supervisor, Operations Supervisor, Operations Manager, Division Manager, until finally he saw a window to serve as a president/CEO and begin his own company in late 1995 and began to focus his efforts on that goal.
During the course of his tenure as president/CEO, in addition to his dedication to his family, Mike has continued working in the field and on his continued education.  Mike has attended classes at the invitation of the Department of Homeland Security and the Federal Emergency Management Agency (FEMA) and achieved several levels of Incident Command System (ICS) training.  Mike has lead personally and/or AmeriCare has sent strike teams and or otherwise responded to several disasters such as Hurricane Katrina/Rita, Hurricane Ike, Firestorm 2007 & 2008 (on several fronts), among hundreds of local disasters and constantly stays at the ready with vehicles, equipment, and man power to lead strike teams at a moments notice ANYWHERE in the continental U.S. or beyond at the request of US officials.  Mr. Summers is and has always shown a willingness to serve and go above and beyond any goal.
In 1994 and 1995 during a period of conglomeration and corporate takeovers of ambulance services in California including the Los Angeles and Orange County areas the industry had lost touch with two main areas 1.  The customer and patients needs being paramount and 2.  The employees had become a number and not seen as an asset to a company.  Mike realized the goals of these organizations became strictly profit and the opportunity was ripe for a company that remembered that service was to come first and realized the importance of employees and the need to hold them in high regard!  So in late 1995 Mike began working on starting “AmeriCare” which was to be his ideal of a true Ambulance Service to actually serve its customers, patients, and employees!  On May 6, 1996 corporate status was filed for in California and AmeriCare MedServices Inc. was born.


Hurricane Ike Mission Assignment    Mike Summers started this company from the ground up with a handful    of dedicated employees he had worked with in the EMS field over the    past couple decades.  Mike started this operation and has dedicated    his life to the goals he first started with, “old-fashioned service”;    something that NO companies were doing and had long since been    forgotten in the industry. This was so greatly received and still today    each and every employee maintains that sincere respect to everyone we meet and we still surprise many with just a simple "thank you, have a nice day".  Mike wants to have people working for AmeriCare that are happy in what they are doing and that share his goal of customer satisfaction that love to serve as much as he does.

 

Scott Smith - Chief Operating Officer

Scott SmithScott is our company Chief Operating Officer and comes to AmeriCare with 17 years of experience and an outstanding back ground in the ambulance industry. Scott started his career at Bowers Ambulance in 1991 as an EMT. He was assigned a 24- hour shift out of the south bay station for Bowers. In 1993 Scott was promoted to field supervisor and transferred to Bowers corporate office in Long Beach were he continued to work on a 24- hour unit. In 1995 Scott was moved to sales were his career became more rounded and excelled in the area of sales and marketing. Not long after Scott was given the opportunity to become the sales manager supervising a staff of 9 sales representatives.

Scott then came to us here at AmeriCare Ambulance in July of 1998 as our Business Development Manager. It was here that his experience in sales and marketing helped AmeriCare to grow from nine to over seventy emergency vehicles and expanding from Orange County into Los Angeles County more specific the South Bay area and into the City of Los Angeles up to the San Fernando Valley. Along the way his marketing skills has established an outstanding customer base, which includes hospital, managed care contracts and very close relationships with local skilled nursing facilities. In 2003 Scott was given the opportunity to become the Chief Operating Officer for AmeriCare Ambulance Service. During his tenure as the company’s COO Scott has continued to grow AmeriCare’s business base along with implementing many new and different operational programs. Coming from a true and well-established sales background Scott brings that unique perspective to how things are done stressing the need for customer service. At the beginning of Scott’s tenure AmeriCare ran on average of 10,000 calls a year and through his support and help in growth AmeriCare now runs over 50,000 calls per year.. 

 

Brett Selter - Managing Director

Brett SelterBrett acts as our Managing Director and Bussiness Development Manager and has over 20 years in the EMS industry. Brett is responsible for the overall daily operations of the company and oversees Operations, Business Development, Customer Service, Marketing and Contracting for AmeriCare Ambulance. Brett has played a pivotal role and has been instrumental in the growth and quality of contracts and facility oversight. Having managed the Business Developement in the Southbay, Mid Cities, Los Angeles City, Orange County and San Diego, the projection of growth has exceeded our anticipation and we look forward to continued growth and the ability of offering other areas exceptional ambulance service in the near future.

 

Jami Shepherd - Director Of Operations

Jami ShepherdJami is our Director of Operations for Los Angeles, Orange and San Diego Counties. She has been working in EMS since 2000 starting as an EMT and with hard work moved up to FTO then worked her way trough various management positions over the years. She has worked for several different local ambulance companies during her career. Jami has been with AmeriCare Ambulance since April 2007. She has a degree in early childhood education and is currently working on getting her BA in Business Management. She has completed all ICS classes, as well as many other training classes that help her to be up to date with all aspects of the EMS system.

 

 


Johnny Sanchez - Operations Manager

Johnny is currently overseeing all daily operational duties for our Los Angeles County Division. Johnny was one of the three original people who started AmeriCare in 1996, and the original designer of the AmeriCare Seal which is on our Company Patch. He has been an EMT for over 17 years, and has run 911 in many areas, including Compton for over 3 Years. His past experience in training and field operations will bring training to new heights within the company. He is well liked by our employees and is considered to be a fair guy.   Johnny's unique experiences in "Compton" will generate many true case scenarios (stories) that will both entertain and educate. 

 

Steve Gross - Operations Manager

Steve GrossSteve is one of the founding members of AmeriCare Ambulance and has been with the company since its inception. Steve currently serves as an Operations Manager. He performs many administrative functions for the Company. Steve has twenty (20) years of experience in the EMS industry, eighteen (18) of those in a managerial capacity. He began his career as a field level EMT and rose through the ranks performing the duties of a Field Training Officer, field Supervisor, Communications Supervisor, Director of Operations and Operations Manager He carries out all managerial responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising work, performance reviews, rewarding and disciplining employees, addressing complaints and resolving problems. In addition, he ensures that the services provided to our customers are maintained at the highest level of quality and that any needs or concerns are promptly addressed. Currently, Steve is pursuing his nursing degree and looks forward to furthering his career in emergency medicine in an emergency room. In his free time, he enjoys spending time with his wife and children and playing softball. 

Deybi Cea - Human Resources Manager

Deybi is our Human Resources Manager.  She started as a receptionist for a manufacturing company in June of 1996 and worked her way up to an office manager/payroll.  She joined the AmeriCare team in June of 2003 as an Administrative Assistant/Human Resources.  During her tenure at AmeriCare she was promoted to Human Resources Manager, who has become a great asset to AmeriCare.  Deybi manages the day-to-day responsibilities of the HR department and insures that AmeriCare Ambulance is in compliance with all city, state and federal regulations.  In her spare time she likes spending time with her son and dancing.

 

 

Joan Roe - San Diego Administrative Manager

Joan RoeJoan is our San Diego Administrative Manager.  Joan has been with AmeriCare Ambulance since 2006.  Joan brings with her over 10 years of administrative experience.  She was an office manager for three years in Yuma, Arizona before working at AmeriCare Ambulance.  Joan started out as an administrative assistant and has worked her way up to the managing position.   Joan oversees the San Diego Division and has a variety of duties.  Some of her responsibilities include testing, interviewing, hiring, creating and maintaining employee files, vehicle files, San Diego payroll, ensuring all EMT certifications are kept current, rewarding and disciplining employees,  issuing pagers and uniform vouchers, overseeing scheduling, ordering of supplies and customer service.  Joan received “Employee of the Month” in February 2007 in the San Diego Division.  Joan feels very fortunate to be working for AmeriCare Ambulance with so many wonderful co-workers from management to the field personnel.

 

Jeff Cramer - Risk Control Manager

Jeff CramerJeff has been working in EMS for over 13 years. He has been a member of the AmeriCare team since 1997 and has served several departments such as the field as an EMT / FTO, Operations as Field Supervisor, Communications; as a dispatcher and Communications Manager. He now serves Operations as the Risk Control Manager and Safety Committee Chairman.

 

 

 

Joseph Diaz - Communications Manager

Joseph DiazJoseph is involved in the company in many ways. First and foremost, Joseph is the Communications Manager and oversees the Communications Center for Los Angeles, Orange and San Diego Divisions. He is also involved in the Technological improvement of the company, scoping from web-design, electronics design and configuration and implementation of new technologies for the Communication Center, Security and HIPAA compliance, Maintenance and much more.

 

 

Ryan Merchant - Communications Supervisor

Ryan MerchantRyan has been an EMT for 7 years and has been a part of the AmeriCare Team for the past 2. Ryan is currently the communications supervisor for the Los Angeles, Orange County, and San Diego divisions. He carries out supervisory responsibilities in accordance with company and county protocols, along with maintaining proper staffing and educations levels among the communications staff.

 

 

Luis Perez - Fleet Manager

Luis PerezLuis Perez has been with AmeriCare since 2003.  He was AmeriCare’s first Maintenance Tech and therefore he assisted in creating our current fleet program.  With hard work, he worked his way up the chain and is now our Fleet Manager.  Luis has over 15 years experience as a mechanic and continues his education by attending AAA safety classes and Ford Motor Updates yearly.

 

 

Stephanie Carlson - Director of Finance

 

Cathy Salima - Billing Supervisor

Cathy joined our management team in 2007. She has a Bachelors degree in Health Science, Health Care Management concentration with a minor in Business Administration, and almost 10 years of ambulance billing experience. Cathy is responsible for overseeing the daily duties of the department staff including ensuring the staff's commitment and dedication to providing quality over the phone customer service, timely billing and follow up procedures are completed efficiently. Her responsibilities also include but are not limited to ensuring compliance with Federal/Government regulations including HIPAA compliance, quality assurance and developing billing procedures as needed to bring structure to billing processes.

 

Christine Rodriguez - Billing Supervisor

Christine RodriguezChristine joined our team in November of 2002, when AmeriCare brought back the billing in house.  She came to us with 3 years of ambulance billing experience from American Medical Response. Within a year of working for us, she excelled in all billing aspects and was offered the position of billing supervisor and specializes in contract billing, facilities and collections. Christine has both a certificate in medical billing and coding and is currently applying for her CCS (certified coding specialist) certification.